FAQ's

Are all your products handmade?
Yes. Every item in our collection is handcrafted by skilled African artisans using traditional techniques passed down through generations.

Are the items authentic?
Absolutely. We source our products directly from artisan communities across Africa, ensuring each piece is genuine and culturally significant.

 Will my product look exactly like the photos?
Because our products are handmade from natural materials, slight variations in size, color, and design are normal and part of their unique charm.

 Do you offer custom or personalized items?
Some products can be customized depending on the artisan’s craft and availability. Contact us to discuss your request.

How should I care for wooden items?
Keep them away from direct sunlight and extreme humidity. Dust regularly with a soft cloth, and use natural oil occasionally to maintain their finish.

 How should I care for woven baskets or textiles?
Dust gently and keep them dry. If reshaping is needed, lightly dampen the basket and mold it back into shape, then let it air dry.

Where do your materials come from?
We use locally sourced, sustainable materials such as elephant grass, natural fibers, indigenous hardwoods, and plant-based dyes.

Do you follow fair trade practices?
Yes. We are committed to ethical sourcing and fair trade, ensuring artisans receive fair payment and their communities benefit from every purchase.

 Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary depending on the destination.

What is your return policy?
We accept returns within [X] days of delivery for unused items in their original condition. Handmade variations are not considered defects.